|
Credit Card FAX Form
(esp. for international orders, click here)
**Overnight or Rush
Orders will be charged additional UPS fees based
on weight. These will be charged to your credit card and will not automatically display in your confirmation email. We will send
a separate email with these charges after processing.
Etches International
410.296.8281
info@etchesintl.com
|
|
   
Etches International Online Shopping Help File
How To Order
To order an item, simply enter the quantity you desire and click the Add To Cart button from any product
display in our store.
Clicking the View Order icon on the upper right side of any page will take you a running
tally of items in your cart. On this screen you can change quantities, delete items, change
shipping methods and calculate your sales tax. Choose Continue Shopping to return to the store
or Checkout to pay for your order.
Please do not use your browser's back button on any of the View Order or Checkout pages. Doing so may result in inacurate
charges and/or items in your shopping basket.
When checking out you may choose to register using your email address and choosing a password
or, if your order is shipping to the same address on your credit card you may choose the
express checkout option.
Upon completion of your order, you should be taken to page thanking you for your order. You should also
receive an email confirmation shortly thereafter. If you do not receive an email confirmation, please
email us at info@etchesintl.com so we can make sure your order was properly processed.
Registered users can save multiple addresses in an address book for future use and track the
progress of their orders online. To access your account click the My Account icon on the upper
right side of any page.
Requirements
To use this online shopping system, you must have a browser that supports Cookies and JavaScript.
If your browser is not properly configured, items may not show up when you go to check out or you may receive
an error message when attempting to order an item or checkout. Version 3.0 or higher of Internet Explorer or
Netscape Navigator should work as long as Cookies and JavaScript
are enabled. Check your browser's documentation or visit Microsoft or
Netscape if you are having trouble configuring your browser.
Security
We feel that the security of our customer's data is our top priority.
That is why we have installed a state-of-the-art secure server to protect your credit
card data. Your payment information is encrypted using industry standard 40 or 128 bit
Secure Socket Layer technology and sent to our secured database.
Note: Users with version 3 browsers may experience a
warning message
about an expired certificate. This is a browser issue and does not actually affect security.
Shipping
We calculate shippng costs based on the total price of the order. We currently offer the following shipping options: Ground UPS, 2nd Day Air UPS, Overnight by weight, International by weight .
Return Policy
Returns - must be within 30 days from purchase date and will not be accepted without authorization form and label. Products must be returned in original and saleable condition, unused.
Contact Us
If you have any questions about our company, ordering process or an order that you have placed, please
feel free to email us at info@etchesintl.com and a representative will contact you
shortly.
|